Performance Improvement
Insight’s Performance Improvement services are designed to provide our clients with objective, results-oriented advice by:
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Identifying opportunities to improve strategic, operational and market performance
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Prioritizing internal improvement efforts
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Improving the bottom line
Clients hire us to assist them with both enterprise-wide and focused performance improvement challenges. Here are a few examples:
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A new CEO, Dean or Chancellor comes on board and wants an objective assessment of the organization so that he/she has an actionable plan detailing what needs to be accomplished.
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An organization faced with a major crisis – such as declining cash-on-hand or deteriorating monthly financials – needs a plan to quickly reverse the situation.
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An organization is at risk for tripping a bond covenant. Wanting to take a proactive stance for its board and lending institutions, it demonstrates good faith by bringing in a consulting firm to develop an improvement plan.
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An organization prepares to launch a major undertaking (e.g., a new service offering, major facility renovation or opening a new hospital or replacement hospital) and wants a plan to focus its efforts on continuous improvement.
ENTERPRISE-WIDE ASSESSMENTS
Because the sources of an organization’s problems are often complex and intertwined throughout the system, an enterprise-wide review furnishes the operational, clinical and financial detail necessary to develop a performance improvement plan that achieves results. A comprehensive review includes all areas of the organization:
- Patient Care
- Clinical Programs
- Staffing and Productivity
- Finance
- Programs and Services
- Support Services
- Medical Staff
- Supply Chain
- Revenue Cycle
- Managed Care
- Information Systems
FOCUSED OPERATIONAL ASSESSMENTS
Sometimes one part of an organization flounders and the situation must be addressed before it negatively impacts the rest of the system. Insight will conduct a specific assessment and develop an improvement plan in areas such as:
- Clinical Resource Management
- Peri-operative Services
- Case Management /Throughput
- Revenue Cycle
- Laboratory
- Information Technology/Systems
