Shared (Corporate) Services

Reducing the cost of shared services is a complex challenge that many healthcare organizations face today. Often referred to as ‘corporate’ or ‘overhead’ services, shared services include such functions as finance, business office, facilities, information technology, marketing/planning, legal and regulatory – as well as other ancillary services that support the healthcare system.

The multi-faceted nature of shared services makes it difficult to know how and where to begin building a viable cost-reduction plan. Oftentimes, we find that clients are looking for answers to these questions:

• What metrics can be used to measure corporate services' performance?
• Are there expenses that can be cut?
• Are there some services that the system should stop providing?
• Are there better ways to consolidate services that are currently being provided?
• Are there opportunities to leverage, centralize, outsource or operate in a different way?

Our Shared Services Assessments includes interviews and a data review, as well as benchmarking the system’s organization, services and costs against appropriate industry standards. The objective of this type of engagement is to provide value, efficiency and cost reductions for your system. Based on the results, we provide your system with Shared Service allocation recommendations and potential cost-reduction or service-enhancement opportunities.